Why software quality is important
Some might argue that quality is an obvious good. That the reasons quality is important are naturally understood by everyone. But we’ve still got a lot of crap software, so 🤷.
People want to work for companies that care about quality.
Satisfaction as creators
Everyone involved will feel better about themselves.
Fight less fires
Higher quality means less problems to fix afterwards. Less bugs, less reliability issues, etc.
Fight software entropy
All software suffers as it grows. It becomes bloated, harder to use and look at. A commitment to quality pushes back against entropy.
Less employee churn
Care for software generally means care for the people who make it. It encourages skill growth.
Easier to sell
If quality is part of your company identity, the product is easier to sell. Word of mouth will do some of the marketing for you.
Quality attracts people. They’re more likely to use your software.
Users become fans
Usable, effective, satisfying software turns users into fans. Fans want to support the company, forgive it more easily, and are happy to help it improve.
A competitive moat
Quality is hard. Your competitors probably won’t put the effort in.
Make more money
People universally pay more for quality.
Beauty improves society
Beautiful artefacts universally improve how we live.
Inspire quality in others
Other people and companies will be inspired by your work.
Leave a legacy
No product lasts forever. But people talk about good software for decades.